During your free consultation, we meet with you in the comfort of your home to discuss your care needs, goals, and available options. The meeting is conducted by our Care Director or Healthcare Manager, who will take the time to understand what’s most important to you.

You remain in full control; you decide which services you wish to engage, whether that’s with Circle or another provider. Our role is to fully support you in finding the care arrangement that best fits your needs.

Yes. We can assist you with every step of the process — from navigating the My Aged Care portal and completing your application to coordinating or facilitating your assessment.

Our goal is to make the process simple and stress-free, ensuring you understand your options and feel confident in the decisions you make. We’re not limited to helping only those who choose Circle as their provider — if another organisation is a better fit for your needs, we’ll gladly support you with that. Ultimately, we want what’s best for you and are here to ensure you’re connected with the right care and support, wherever that may be.

We offer a wide range of services, including personal care, nursing support, assistance with daily living, domestic help, companionship, home and garden maintenance, and respite care. Visit our Services page for more details.

Our services are available to aging Melbournians who need support to maintain independence and comfort in their homes. We cater to clients with Home Care Packages, private payment options, and other people who would like to use a bit of both solutions.

All our team members are highly trained, experienced, and qualified, meeting Australian regulatory standards. We prioritise ongoing education to maintain the highest quality of care.

Absolutely! Our approach is person-centred, allowing you to select services that suit your needs, lifestyle, and goals.

Under the SAH program, Services Australia pays your quarterly budget allocation directly to Circle Home Care to administer on your behalf. From this budget, we apply the required program charges and then deploy the remaining funds to cover your approved services.

You may also be required to contribute to the cost of your care. These consumer contributions are determined by Services Australia and are payable directly by you. Your contribution forms part of the total funds available for your support plan and must be paid to keep your services active.

Your SAH budget is then used to pay for the care and supports outlined in your plan, including any private top-ups you choose to add above your government-funded allocation. Outside of your assessed contributions and any optional private purchases, there is no requirement for you to make direct payments to Circle Home Care.

In some cases, you may be required to contribute to the cost of your care. This may include:

• A basic daily fee (which Circle Home Care currently does not charge)

• An Income Tested Care Fee (ITF), which is determined by Services Australia based on your income

If you are assessed as needing to pay an ITF, you will be billed directly for this portion. All other service costs are drawn from your government subsidy. There is no need for you to pay Circle Home Care directly unless you are topping up your services privately or are self-funding beyond the subsidy.

Care Management is the oversight function that ensures your services remain aligned with your goals, risks, and assessed needs. Under the Support at Home program, this role is delivered by your Care Partner, who is responsible for maintaining the integrity, safety and compliance of your support plan.

Care Management includes:

• Conducting assessments and reviewing your needs over time

• Developing and updating your care plan

• Monitoring changes to your health, circumstances and risks

• Coordinating with third-party workers and service providers involved in your care

• Ensuring your budget is managed appropriately and aligns with the services in your plan

• Supporting you to understand your options, rights and responsibilities

Care Management is funded through your Support at Home budget, with a portion allocated specifically for this purpose each quarter. Your Care Partner maintains regular contact, completes required reviews, and ensures all services delivered—whether by us or by third-party workers - meet program rules and quality standards.

Private clients are also required to contribute to the cost of their care management, scaled to the volume of weekly services needed to ensure their care is delivered safely and effectively at home.

Yes. We support clients who choose to self-manage under the Support at Home program. Our operating model provides the governance, quality oversight and financial stewardship required by the program, while giving you the autonomy to select your preferred service providers.

You handle day-to-day coordination and scheduling and we manage the statutory compliance, risk controls, invoices and reporting to Services Australia. This ensures your arrangement remains fully compliant while preserving flexibility and cost efficiency.

If you’re unsure whether self-management is the right fit; we can walk you through the operational implications, your responsibilities and how our team maintains oversight to keep your plan on track.

We provide services across Melbourne’s inner suburbs, predominately within a 10km radius of St Kilda. Contact us to confirm if we serve your location.

We regularly review care plans and can adjust services as your needs evolve, ensuring ongoing support tailored to your circumstances.

At Circle Home Care, quality and safety are at the core of everything we do. We operate in full compliance with the Aged Care Quality Standards, the Aged Care Act, and all other relevant legislation and regulations. Our clinical governance and incident management frameworks ensure continuous monitoring, accountability, and improvement across all aspects of service delivery.

One of our Directors brings extensive experience in healthcare recruitment and workforce management, ensuring we attract, retain, and support high-calibre staff who understand the importance of vigilance, professionalism, and compassion when delivering care in a home environment.

At Circle Home Care, your feedback is vital to improving our services. You can share your thoughts through our web form, email, phone, or in person. Every piece of feedback is treated as an opportunity to learn and enhance care quality. Our Quality Care Advisory Body oversees the resolution process, ensuring concerns are addressed swiftly and effectively, in line with our Continuous Improvement Policy. We also invite clients and families to participate in shaping our services through our Consumer Advisory Body, ensuring your voice directly influences the care we provide.

Contact us via phone, email, or our website form to schedule an initial consultation. We’ll discuss your needs, preferences, and goals to create a personalised care plan. We will also explain pricing, invoices and what you can expect from us in detail.